Frequently Asked Questions
Find answers to common questions about shipping, returns, product care, and more.
We offer free shipping on all orders over $50. Standard delivery takes 5–7 business days. Express shipping is available at checkout for an additional fee. Orders are processed within 1–2 business days.
You can return any item within 30 days of delivery for a full refund. Items must be unused and in their original packaging. We cover return shipping for defective or damaged items. Refunds are processed within 5–7 business days after we receive your return.
Care instructions vary by product, but we generally recommend dusting regularly with a soft cloth, keeping items away from direct sunlight, and avoiding harsh chemicals. Specific care guides are included with each product and can also be found on the product page.
Currently, we ship within the United States and Canada. We’re actively working on expanding to more regions. Sign up for our newsletter to be notified when international shipping becomes available in your area.
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order anytime by logging into your account on our website and visiting the Orders section.
We’re committed to sustainability. Many of our products use eco-friendly materials like reclaimed wood, organic cotton, and recycled glass. Look for the “Eco-Conscious” badge on product pages to shop our most sustainable pieces.
Yes, we offer premium gift wrapping for a small fee. You can select this option at checkout and include a personalized message. Each gift is wrapped in our signature PhaseNest packaging with a handwritten note.
You can reach us via email at support@phasenest.com, through our contact form, or by live chat during business hours (Monday–Friday, 9 AM – 6 PM EST). We typically respond within 24 hours and are here to help with anything you need.